E.ON UK Wins Customer Engagement Award with Opower Platform-Based Saving Energy Toolkit
E.ON highlighted as industry leader at 7th European & UK Smart Energy
Opower, the global leader in cloud-based software for the utility
industry, today announced that energy company and key Opower client,
E.ON UK, has won the Customer Engagement Award at the 7th Annual
European Smart Energy Summit. The award is in recognition of the
companies’ work to enhance customer relationships and overall experience
with the Saving Energy Toolkit.
Opower first joined forces with E.ON in 2012 to transform its digital
customer engagement for 4.5 million households in the U.K.
E.ON’s Saving Energy Toolkit, powered by Opower’s digital engagement
platform and Big Data analytics, provides customers with personalized
overviews of their energy usage and how it compares to neighbors, along
with tailored strategies to make their homes more energy efficient. E.ON
implemented an ‘always on’ model, tapping into critical moments that
matter most for energy customers through enhanced, proactive digital
The program’s success was demonstrated in part by an increase in E.ON’s
net promoter score (NPS), showing improved customer satisfaction and
willingness to recommend the program to family and friends.
“E.ON’s recognition at the 7th Smart Energy Summit is a welcome
testament to our commitment to our customers,” said Anthony
Ainsworth, Marketing Director at E.ON UK. “The key to building
customer trust is in empowering them with tools to understand and
control their energy use. Collaborating with Opower has enabled us to
create a best-in-class customer experience.”
“The utility market is increasingly competitive throughout Europe
because of higher energy costs and flattening demand,” said Dan
Yates, CEO of Opower. “Opower is helping utilities like E.ON meet
these challenges head-on, and transform their customers into their best
Over 1.2 million E.ON customers have so far signed up to the Saving
Energy Toolkit, and more than 600,000 customers have completed a ‘What
Uses Most’ audit to learn about what is driving their energy costs.
For more information, visit: eonenergy.com/savingenergy
Opower (NYSE: OPWR) is an enterprise software company that helps
utilities elevate the customer experience. Energy providers use Opower's
customer engagement platform to deliver proactive, digital
communications that raise customer satisfaction, manage energy demand,
and lower service costs. Opower's software is deployed to more than 95
utilities worldwide and reaches more than 50 million homes and
businesses. For more information, please visit www.opower.com
and follow us on Twitter at @Opower.
This release contains forward-looking statements, including
statements regarding benefits from the use of Opower’s solutions. Any
statements in this press release about future expectations, plans and
prospects for Opower represent the Company's views as of the date of
this press release. These forward-looking statements are subject to a
number of risks, uncertainties and assumptions. While Opower may elect
to update these statements at some point in the future, Opower
specifically disclaims any obligation to do so.
E.ON UK is one of the UK’s leading power and gas companies and part of
the E.ON group, an international privately-owned energy supplier, in
future focusing entirely on renewables, energy networks and customer
solutions. E.ON UK supplies electricity and gas to around five million
residential and business customers and is committed to helping its
customers use and pay for no more energy than they need. For more
information, please visit eonenergy.com.
The information (including any forecasts or projections) contained in
this press release (the “Information”) reflects the views and opinions
of E.ON on the date of this press release. The Information is
intended as a guide only and nothing contained within this press release
is to be taken, or relied upon, as advice. E.ON makes no
warranties, representations or undertakings about any of the Information
(including, without limitation, any as to its quality, accuracy,
completeness or fitness for any particular purpose) and E.ON accepts no
liability whatsoever for any action or omission taken by you in relation
to the Information. Any reliance you place on the Information is solely
at your own risk. This press release is the property of E.ON and
you may not copy, modify, publish, repost or distribute it. © E.ON 2016.
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