Utilities tap FirstFuel’s market-leading customer intelligence
solution to connect with business customers
FirstFuel
Software, the trusted source for customer intelligence for energy
providers, today announced partnerships with 13 new utilities and
related agencies. Growing its client roster significantly in 2015,
FirstFuel now provides customer intelligence for more than 2.5 million
commercial meters across the U.S., Canada and Europe – marking growth of
more than 300 percent since this time last year and reinforcing its role
as the leader in customer analytics for energy providers.
FirstFuel’s newly announced engagements and expansions in the U.S. and
Europe consist of both utilities and energy retailers. These include Los
Angeles Department of Water and Power (LADWP), E.ON, Pacific Gas &
Electric (PG&E), Southern California Edison (SCE), NV Energy,
Eversource, Arizona Public Service, Maryland Energy Administration, New
York Power Authority (NYPA), NYSERDA, Austin Energy, DTE Energy and
Southern California Gas.
As energy providers continue to face market pressures tied to technology
advancements in distributed generation, new energy efficiency mandates,
customer satisfaction goals and increased competition, they increasingly
seek innovative ways to deliver value to their customers. By
understanding and presenting actionable, analytical intelligence about
customers' energy use, FirstFuel uniquely delivers a customer
intelligence platform for utilities to better engage business customers
to improve satisfaction and accelerate the uptake of energy services
such as demand management and energy efficiency.
FirstFuel has enabled utility partners to become energy advisors to
their customers, driving reduced sales cycles by 50 percent, increased
uptake in energy projects and doubling the level of low-cost digital
engagement with business customers.
“At LADWP, we’re committed to helping our customers eliminate wasted
energy and reduce their bills, and tapping the benefits of data
analytics is absolutely key to this demand side management and customer
service strategy,” said David Jacot, Director of Efficiency Solutions at
LADWP. “Our early work with the FirstFuel platform delivered strong
value via deep insights and a better customer experience, and we’re
looking forward to realizing these benefits at scale.”
LADWP recently expanded its work with FirstFuel to encompass all of its
commercial premier account customers after a successful initial
deployment of the software. In the past year, LADWP has more than
doubled its energy savings objectives, and is seeking to support its
premier account management teams with resources providing deeper and
more scalable customer intelligence to help meet the new goals
cost-effectively. LADWP’s pilot work with FirstFuel remotely created
intelligence on over 100 program-specific savings measures in more than
six million square feet of building space in 20 geographically dispersed
locations using only meter data - reducing the time and expense of
assembling the same information manually by more than 80 percent. Most
importantly, business customers gave high marks to LADWP’s
analytics-based approach, citing the more streamlined use of their time
and better information and transparency provided to make and support
investments.
Other example expansions and deployments include:
-
Arizona Public Service – Selected FirstFuel via a competitive process
to target and accelerate energy efficiency programs and improve
business customer experiences using advanced customer intelligence.
-
E.ON – Expanded its use of FirstFuel's analytics-based customer
intelligence to power its digital self-serve portal and accelerate its
energy services sales teams.
-
Eversource – Selected FirstFuel to help provide customer intelligence
to accelerate and support its vertically-specialized commercial
account management team.
“2015 was an incredibly strong year for FirstFuel and the need for
customer intelligence in the energy sector continues to grow at a rapid
pace,” said Swapnil Shah, CEO, FirstFuel. “We have purposefully built a
platform that not only provides energy intelligence at scale, but has
the ability to hugely impact the way utilities engage with business
customers over the web, on the phone and in person.”
Following a record year, FirstFuel kicks off 2016 with an expanded team
of more than 110 employees across the U.S. and Europe. Analyzing more
than 55 million new utility meter data points per day, the FirstFuel
solution provides the intelligence necessary to strengthen customer
retention, improve satisfaction and drive service cross-sells, enabling
utilities and energy retailers to grow revenue at scale.
About FirstFuel Software
FirstFuel Software provides a customer intelligence platform that
transforms energy providers into trusted advisors to their business
customers. FirstFuel’s SaaS solutions accelerate commercial customer
acquisition, help sell energy efficiency and DSM programs, and boost
customer engagement and satisfaction. The company draws on deep domain
expertise in data analytics, building science, and software in its
deployments with large utilities, energy service providers, and
government agencies in North America and Europe. Founded in 2010 and
privately held, FirstFuel is headquartered in Lexington, MA. For more
information, please visit www.firstfuel.com and
follow us on Twitter at @FirstFuelSW.
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