New Jersey Natural Gas Recognized as a 2015 Utility Customer Champion by Cogent Reports™
New Jersey Natural Gas (NJNG), a subsidiary of New Jersey Resources
(NYSE:NJR), was named a 2015 Utility Customer Champion by Cogent Reports
in its Residential Utility Trusted Brand & Customer Engagement™ study
for outstanding performance among the nation’s leading utilities. And,
for the second year in a row, NJNG ranks highest in the East among
natural gas utilities. Cogent Reports is a division of Market Strategies
International.
The Cogent Reports announcement follows NJNG’s recognition earlier this
year as a Most Trusted Brand and Environmental Champion, reinforcing the
company’s commitment to quality, customer service and environmental
initiatives, including encouraging green efforts and offering tools and
resources to help customers make wise energy choices.
“The best brands are built on understanding the needs and interests of
their customers and that holds true for NJNG,” said Laurence M. Downes,
chairman and CEO of New Jersey Natural Gas. “Every day our customers
rely on us to deliver safe, reliable service, provide them with the
tools and resources they need to make wise energy choices and
communicate effectively. We are honored our customers continue to value
our efforts as a committed corporate partner in the communities we
serve.”
The determination of “Utility Customer Champion” is based on Cogent
Reports’ Engaged Customer Relationship (ECR) composite index score that
takes into account separate measures for operational satisfaction,
product experience and brand trust established from customer research.
According to Chris Oberle, senior vice president at Market Strategies
International, “Utilities that have successfully targeted customer
segments based upon product offering needs have much higher customer
satisfaction scoring.”
About New Jersey Resources
New Jersey Resources (NYSE: NJR) is a Fortune 1000 company
that provides safe and reliable natural gas and clean energy services,
including transportation, distribution and asset management. With annual
revenues in excess of $3 billion, NJR is comprised of five primary
businesses:
-
New Jersey Natural Gas is NJR’s principal subsidiary that operates
and maintains over 7,000 miles of natural gas transportation and
distribution infrastructure to serve over half a million customers in
New Jersey’s Monmouth, Ocean and parts of Morris, Middlesex, Sussex
and Burlington counties.
-
NJR Energy Services manages a diversified portfolio of natural
gas transportation and storage assets and provides physical natural
gas services to its customers across North America.
-
NJR Clean Energy Ventures invests in, owns and operates solar
and onshore wind projects with a total capacity of over 147 megawatts,
providing residential and commercial customers with low-carbon
solutions.
-
NJR Midstream serves customers from local distributors and
producers to electric generators and wholesale marketers through its
equity ownership in a natural gas storage facility and its stake in
Dominion Midstream Partners, L.P.
-
NJR Home Services provides heating, central air conditioning,
standby generators, solar and other indoor and outdoor comfort
products to residential homes and businesses throughout New Jersey and
serves approximately 117,000 service contract customers.
NJR and its nearly 1,000 employees are committed to helping customers
save energy and money by promoting conservation and encouraging
efficiency through Conserve to Preserve® and initiatives such
as The SAVEGREEN Project® and The Sunlight Advantage®.
For more information about NJR:
|
Visit www.njresources.com.
|
Follow us on Twitter @NJNaturalGas.
|
“Like” us on facebook.com/NewJerseyNaturalGas.
|
Download our free NJR investor relations app for iPad, iPhone and
Android.
|
About Market Strategies International
Market
Strategies International is a market research consultancy with deep
expertise in consumer/retail, energy, financial services, healthcare,
technology and telecommunications. The firm is ISO 20252 certified,
reflecting its commitment to providing intelligent research, designed to
the highest levels of accuracy, with meaningful results that help
companies make confident business decisions. Market Strategies conducts
qualitative and quantitative research in 75 countries, and its
specialties include brand, communications, CX, product development,
segmentation and syndicated. Its syndicated products, known as Cogent
Reports, help clients understand the market environment, explore
industry trends and monitor their brand and products within the
competitive landscape. Founded in 1989, Market Strategies is one of the
largest market research firms in the world, with offices in the US,
Canada and China. Read Market Strategies’ blog at FreshMR,
and follow us on Facebook, Twitter and LinkedIn.
View source version on businesswire.com: http://www.businesswire.com/news/home/20151211005473/en/
Copyright Business Wire 2015
Source: Business Wire
(December 11, 2015 - 10:18 AM EST)
News by QuoteMedia
www.quotemedia.com