Up to 500,000 customers will get upgraded, digitally-focused billing
experience
Opower (NYSE: OPWR), the global leader in cloud-based software for the
utility industry, today announced that Puget Sound Energy (PSE) has
launched the first ever deployment of Opower’s Bill Advisor product
suite. Over the next few months, more than 500,000 PSE customers will
receive an upgraded self-service e-bill experience, new “unusual usage”
alerts, and improved call center tools for PSE energy advisors to
identify ways for customers to save on their monthly bills.
Bill Advisor is Opower’s latest Customer Care offering. It enhances the
billing experience for utility customers with proactive alerts,
self-service tools, and integrated call center software that embeds
helpful, personalized insights across the entire billing process. The
product is designed to dramatically reduce the number and length of
calls made to utility contact centers, and significantly improve the
quality of those that do occur by equipping representatives with the
insights they need to have productive, satisfying conversations with
every customer.
“We know that the bill is utility companies’ most important point of
communication with their customers,” said Opower CEO Dan Yates. “And
utilities have the opportunity to use software to significantly improve
that moment of interaction in a way that delivers both a better
experience for the customer and improved operational results for the
utility.”
Because Bill Advisor is built on Opower’s proven customer engagement
platform and powered by the company’s big data expertise, utilities such
as PSE are able to leverage advanced analytics, targeting, and
automation to deliver unique bill experiences on a massive scale.
“We’ve worked hard to make sure our customers have access to the modern,
high-quality online tools that they have come to expect in today’s
digital world,” said Jason Teller, VP of Customer Solutions at PSE. “The
energy consumption information from these Opower tools will guide
customers to the appropriate PSE energy efficiency programs that can be
most effective.”
About Opower
Opower (NYSE: OPWR) is an enterprise software company that is
transforming the way utilities engage with their customers. Opower’s
customer engagement platform enables utilities to reach their customers
at moments that matter through proactive and digitized communications
that drive energy savings, increase customer engagement and
satisfaction, and lower customer operation costs. Opower’s software has
been deployed to more than 95 utility partners around the world and
reaches more than 57 million households and businesses. For more
information, please visit www.opower.com
and follow us on Twitter at @Opower.
Forward-looking Statements
This release contains forward-looking statements, including
statements regarding benefits from the use of Opower’s solutions. Any
statements in this press release about future expectations, plans and
prospects for Opower represent Opower’s views as of the date of this
press release. These forward-looking statements are subject to a number
of risks, uncertainties and assumptions. While Opower may elect to
update these statements at some point in the future, Opower specifically
disclaims any obligation to do so.
About Puget Sound Energy
The people of Puget Sound Energy are proud to serve our neighbors and
communities with electricity and natural gas in 10 Washington counties.
For more information, visit www.PSE.com.
Also follow us on Facebook
and Twitter.
View source version on businesswire.com: http://www.businesswire.com/news/home/20151119005867/en/
Copyright Business Wire 2015
Source: Business Wire
(November 19, 2015 - 9:41 AM EST)
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