In the Cogent Reports’ Residential Utility Trusted Brand & Customer
Engagement™ Study, TECO Peoples Gas was designated a Customer Champion
and received the highest overall score in the nation.
Repeating its performance in June of 2015, Peoples Gas also ranked
highest in Brand Trust among the 125 electric, natural gas and
combination utilities across the country that are included in the study.
The study measures three business components: Brand Trust, Operational
Satisfaction and Product Experience. Cogent Reports is a division of
Market Strategies International.
“We work extremely hard to provide great customer service, and we’re
certainly proud of this designation,” said Bruce Narzissenfeld, vice
president of Marketing, Business Development, Customer Service and Fuels
“Most gratifying is that our focus on promoting the value of natural gas
and delivering it reliably and affordably has been recognized by our
customers,” Narzissenfeld said. “Not only are we a good service
provider, but we’re a company people want to do business with, and that
is exactly what we aspire to be.”
More than 52,000 residential utility customers responded to the
Gas System, Florida’s largest natural gas distribution utility, is
part of the TECO Energy family of companies. Peoples Gas serves more
than 360,000 customers across Florida. TECO
Energy Inc. (NYSE: TE) is an energy-related holding company with
regulated electric and gas utilities in Florida and New Mexico: Tampa
Gas System and New
Mexico Gas Co.
View source version on businesswire.com: http://www.businesswire.com/news/home/20151210006233/en/
Copyright Business Wire 2015
Source: Business Wire
(December 10, 2015 - 1:15 PM EST)
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