TECO Peoples Gas Again Ranks Highest in Customer Satisfaction in Region in J.D. Power Study
For the third consecutive year, the residential customers of TECO
Peoples Gas have ranked the utility highest in customer satisfaction
among midsized natural gas companies in the south region in the J.D.
Power annual study.
“We are so proud that our customers have recognized our efforts again,”
said Gordon Gillette, president of TECO Peoples Gas. “Our team members
take customer service seriously – it is one of our core values – and
they work hard each and every day to make our customers feel special.”
TECO Peoples Gas ranked highest in customer satisfaction in residential
natural gas service among midsized gas utilities in the south region,
which includes eight states. The company ranked the highest in price,
communications and customer service among its peers in the region
J.D. Power’s 2015 Gas Utility Residential Customer Satisfaction Study is
based on more than 66,000 responses from residential customers of the 83
largest gas utilities across the continental United States. The study
was conducted between September 2014 and July 2015. It analyzed
satisfaction in six categories: billing and payment, price, corporate
citizenship, communications, customer service and field service.
Gas System, Florida’s largest natural gas distribution utility, is
part of the TECO Energy family of companies. Peoples Gas serves more
than 350,000 customers across Florida. TECO
Energy Inc. (NYSE: TE) is an energy-related holding company with
regulated electric and gas utilities in Florida and New Mexico: Tampa
Gas System and New
Mexico Gas Co. Other TECO Energy subsidiaries include TECO
Coal, which owns and operates coal-production facilities in
Kentucky, Tennessee and Virginia.
View source version on businesswire.com: http://www.businesswire.com/news/home/20150916006374/en/
Copyright Business Wire 2015
Source: Business Wire
(September 16, 2015 - 12:36 PM EDT)
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