Allconnect Announces Partnership with Westar Energy to Provide Free, Personalized Assistance with Home Service Choices
Allconnect,
a national leader in connecting consumers with essential home services,
today announced a new partnership with Westar Energy, the largest
electric utility in Kansas, to offer its Move Advisor program to
Westar’s nearly 700,000 customers. The program is called ‘Connections
from Westar Energy’ and is a free, one-stop resource for consumers to
receive personalized assistance to compare and order home services.
Westar Energy customers who call to transfer or establish service will
have the opportunity to speak with an Allconnect home service advisor,
who reviews the numerous home services options specifically available at
their new address, including satellite
TV, cable
TV, Internet,
phone,
and home
security systems. After discussing the plans, promotions and bundles
available, the advisor then takes the order and schedules installation,
providing end-to-end service.
Customers who transfer or establish service with Westar Energy online
will also have the opportunity to explore, compare and purchase home
service options available at their new address through Allconnect’s
e-commerce platform.
“We are always looking for new ways to enhance our customers’
experience, and Allconnect understands that,” said Hal Jensen, Executive
Director Customer Programs & Services for Westar Energy. “This program
makes the complicated process of setting up home services easy, and I
think Westar Energy’s customers will appreciate the value and
convenience this adds to their experience with us.”
Allconnect reaches more than 50 million U.S. households and is the
national leader in connecting utility and energy customers with
essential home services and other utility value-add products, and Westar
is the largest electric provider in Kansas, serving nearly 700,000
customers. The partnership with Westar expands Allconnect’s reach within
Kansas, and continues the expansion of its national footprint among
utility and energy customers and other affiliates.
“Allconnect has a proven track record of improving customer satisfaction
for our utility partners by saving their customers time and money,” said
Sam Howe, Allconnect CEO. “We’re excited to put our technology,
data-driven processes and friendly, consultative approach to work for
Westar Energy.”
About Allconnect
Allconnect offers customers a convenient single source to compare and
connect integrated media, broadband, home protection, energy and green
products. Allconnect’s services are available at allconnect.com, through
utility and energy companies representing over 50 million households,
and via affiliates. Through more than 20 million annual consumer touch
points, the company acquires customers, increases revenue and generates
higher customer satisfaction for its partners. Allconnect’s customer
satisfaction ranks in the top 10 percent of companies nationwide based
on its American Customer Satisfaction Index score. Founded in 1998,
Allconnect is headquartered in Atlanta, Georgia, with offices in
Houston, Texas; Lexington, Kentucky; and St. George, Utah. For more
information, visit allconnect.com or follow the company on Twitter and
Facebook.
About Westar Energy
Westar Energy, Inc. (NYSE: WR) is Kansas’ largest electric utility. For
more than a century, we have provided Kansans the safe, reliable
electricity needed to power their businesses and homes. Every day our
team of professionals takes on projects to generate and deliver
electricity, protect the environment and provide excellent service to
our nearly 700,000 customers. Westar has 7,200 MW of electric generation
capacity fueled by coal, uranium, natural gas, wind and landfill gas. We
are also a leader in electric transmission in Kansas. Our innovative
customer service programs include mobile-enabled customer care, a smart
meter pilot project and paving the way for electric vehicle adoption.
Our employees live, volunteer and work in the communities we serve.
Copyright Business Wire 2015