Allconnect’s Kim Shumway Speaks about Leveraging Technology and Data to Create Highly Satisfied Customers at Energy Thought Summit
Kim Shumway, EVP, Partner Management and Business Development for Allconnect,
a national leader in providing consumers a one-stop marketplace for the
connected home, shared partner success stories as a panelist at the
recent Energy
Thought Summit (ETS16) in Austin, Texas. The panel, All
Connected: Empowering Customers to Leverage a Network of Networks,
explored how the utility industry is developing new capabilities to
connect with customers and bring them increased value and satisfaction.
“Partnerships are key in the fast changing utility landscape, and
Allconnect’s partners are having great success leveraging our agile
platform of analytics, technology and sales and marketing
resources—without the added expense and burden of developing their own,”
said Shumway. “I welcomed the opportunity to share our success stories
and lessons learned with the greater energy community.”
Recent innovations are rapidly changing the energy industry. Peter
Kelly-Detwiler, of Forbes Magazine and Northbridge Energy Partners, who
moderated the panel, challenged the speakers and audience to look at the
world through a new lens. “Most utilities talk about delighting
customers, but it is critical that they define what a delighted customer
looks like, and develop experiences that achieve that end-state,” said
Kelly-Detwiler.
Attendees at ETS16 debated the state and future of energy by exploring
the critical challenges facing the industry across a wide range of
topics. In addition to Kim Shumway and Peter Kelly-Detwiler, the panel
included energy executives from ComEd, Austin Energy and Pedernales
Electric Cooperative (PEC).
About Allconnect
Allconnect offers customers a convenient single source to compare and
connect integrated media, broadband, home protection, energy and green
products. Allconnect’s services are available at allconnect.com,
through utility and energy companies representing over 50 million
households, and via affiliates. Through more than 20 million annual
consumer touch points, the company acquires customers, increases revenue
and generates higher customer satisfaction for its partners.
Allconnect’s customer satisfaction ranks third among companies
nationwide based on its American Customer Satisfaction Index score.
Founded in 1998, Allconnect is headquartered in Atlanta, Georgia, with
additional offices in Lexington, Kentucky and St. George, Utah. For more
information, visit allconnect.com
or follow the company on Twitter
and Facebook.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160415005347/en/
Copyright Business Wire 2016
Source: Business Wire
(April 15, 2016 - 7:16 AM EDT)
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