Cancellation Policy
You may change or cancel your subscription at any time. To change or cancel your subscription, please contact Customer Service at 1-(303) 296-8834 ext. 228. We do not accept cancellations by mail, email, or by any other means.
Refund Policy
For Monthly Subscriptions
When cancelling a monthly subscription, all future charges associated with your subscription will be cancelled. You may notify us of your intent to cancel at any time, however, your cancellation will become effective at the end of your current billing period. You will not receive a refund; your subscription access and/or delivery and accompanying subscriber benefits will continue for the remainder of the current billing period.
For Annual Subscriptions
If you cancel an annual subscription, your subscription and other subscriber benefits will end immediately upon your cancellation and will revert to the monthly subscription plan (see above). If you cancel within the final 30 days of your subscription, the cancellation will not take effect until the end of your current billing period. You will not receive a refund; however, your subscription access and/or delivery and accompanying subscriber benefits will continue for the remainder of the current billing period.
Email Address Previously Registered
I would like to subscribe, but I get an error when entering my email address?
If you would like to subscribe using an already registered email address, please select the ‘Sign In’ option on the order page. Sign in with your email address and password, and this will allow you to continue your purchase.
If you have forgotten your password, use the link on the sign-in screen to recover it. An email will be sent with instructions to reset your password. If you need further assistance, please call Customer Service at 1-(303) 296-8834 ext. 227.
Pricing
What are your rates?
The rates will vary depending on the package purchased. Please select the package you're interested in to see the rates available for that package.
Is that your best rate?
Our introductory prices are our lowest available rates, and are available only to new subscribers.
When will my price change?
At the end of the introductory term, your subscription will automatically renew at the end of your term at the standard price for your package, or if you cancel your Annual Subscription during the term. Please select the package you're interested in to see the rates available for that package.
