ITT’s BIW Connector Systems Launches Learning Center to Help Customers Enhance Assembly and Installation Techniques
First-of-its-kind framework for upstream oil and gas market builds on
ITT BIW Connector Systems’ trusted customer training resources
ITT
Inc.’s (NYSE:ITT) BIW
Connector Systems brand has debuted a comprehensive training
framework for customers in the upstream oil and gas market. The BIW
Learning Center features hands-on training and online tools designed
to enhance existing resources that help customer technicians master
product assembly ahead of installation.
The BIW Learning Center is a one-stop training hub for customer
technicians that offers intuitive, detailed instruction on specialized
BIW products to help customers avoid the costs associated with incorrect
assembly and installation. The center offers a comprehensive set of
resources that incorporates hands-on training as well as an online
learning portal.
The BIW Learning Center is offered at no additional cost to customers
and includes instruction on BIW products, processes and materials
through videos, modules and articles. The new online portal is
accessible through a BIW-assigned user name and consists of self-paced
quizzes and supervisor assessments that measure users’ technical skills,
resulting in certification for specific product installations.
“Failures due to incorrect product assembly and installation are a major
cause of rig downtime every year, and lead to sizable financial and
opportunity costs for our customers,” said John Dutil, vice president
and general manager, ITT BIW Connector Systems. “Through this new
dynamic training program geared toward many different learning styles,
we are taking responsibility, along with our customers, to dramatically
improve field assembly techniques and produce long-term operational cost
savings.”
The BIW Learning Center online portal was developed with a user-friendly
interface that provides a clear, easy-to-follow experience for field
service managers, supervisors and technicians responsible for product
installation. BIW Connector Systems will release targeted tech alerts
about new or updated requirements as they become available and will
alert customers about expiring certifications. Each training program is
self-paced and flexible to accommodate the busy work schedules of field
technicians.
“Because the program is based on the user’s time and availability, users
can revisit specific training modules whenever they need to,” said BIW
global customer training manager James Boey, who led the design and
development of the BIW Learning Center. “Supervisors can also assign and
manage training based on skill level.”
“It’s a smart, responsive program we believe will help improve
reliability to a level never before seen in this industry,” Boey said.
About ITT
ITT is a diversified leading manufacturer of highly engineered critical
components and customized technology solutions for the energy,
transportation and industrial markets. Building on its heritage of
innovation, ITT partners with its customers to deliver enduring
solutions to the key industries that underpin our modern way of life.
This work is made possible by the talent and innovation of committed ITT
employees in more than 35 countries who create trusted products and
brands such as Goulds Pumps, KONI shock absorbers, Cannon connectors and
Enidine energy absorption devices. Founded in 1920, ITT is headquartered
in White Plains, N.Y. and generated 2015 revenues of $2.5 billion. www.itt.com
About BIW Connector Systems
BIW Connector Systems supplies the industry with the widest range of
electrical feedthru products, with more than 3,000 available active part
numbers. BIW has set the standard for quality, reliability and ease of
installation and has a strong culture of forward-looking innovation.
With a foundation of quality engineering and focus on reliability, BIW
has a legacy of continuous improvement that drives the development of
its products. These systems help deliver power to the submersible pumps
in wells on frozen tundras, in sun-bleached deserts and at the bottom of
oceans, keeping workers and environments safe and global economies
running 24-hours a day. For more information, visit www.ittbiw.com.
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