NEWPORT BEACH, Calif., Jan. 26, 2016 /PRNewswire/ -- Portland General Electric ranks highest in trust among large residential electric utilities according to Lifestory Research America's Most Trusted™ 2016 Residential Electric Utility Study released today. The study, based on 17,898 consumer opinions, measures how trust impacts consumer's evaluations of large residential electric utilities in the United States.
"Trust is the new means by which people judge the companies that serve them," said Lifestory Research President Eric Snider. "Our consumer research on electric utilities finds that trust acts like a proxy in which rates, services, and the company reputation are evaluated based on the trust people have in the utility."
As the 2016 Lifestory Research America's Most Trusted Builder, Portland General Electric produced the highest Net Trust Quotient Score among 45 of the largest US residential utilities followed by (2) Alabama Power, (3) Florida Power & Light, (4) SMUD, (5) Indianapolis Power & Light, (6) Tampa Electric, (7) Xcel Energy – MN, (8) Puget Sound Energy, (9) Rocky Mountain Power, (10) Southern California Edison, (11) Georgia Power, (12) Duke Energy - SC, (13) Pacific Power, (14) SCE&G, (15) Arizona Public Service, (16) Salt River Project, (17) Jersey Central Power & Light, (18) NationalGrid - New York, (19) Reliant Energy, (20) Consumers Energy, (21) PPL Electric Utilities, (22) PG&E, (23) DTE Energy, (24) Duke Energy – FL, (25) Dominion, (26) Ameren Illinois, (27) Baltimore Gas & Electric, (28) Duke Energy – IN, (29) PECO, (30) Duke Energy – OH, (31) AEP – TX, (32) Duke Energy - NC, (33) Con Ed, (34) ComEd, (35) AEP - Southwestern Electric Power, (36) Xcel Energy – CO, (37) NV Energy, (38) NSTAR, (39) We Energies, (40) SDG&E, (41) LADWP, (42) PSEG, (43) AEP – Ohio, (44) NationalGrid – MA, (45) Ameren MI.
Utilities in the study serve 500,000 or more residential customers. The 45 ranked utilities represent all companies included in the study.
Study details at www.lifestoryresearch.com/most-trusted/
About Lifestory Research
Lifestory Research is a trusted national independent market research firm focused on consumers and their homes. We work with developers, home builders, financial institutions, product manufactures, real estate companies, electric and gas utilities, and organizations serving customers in their homes. www.lifestoryresearch.com
No advertising or other promotional use can be made of the information in this release without the express prior written consent of Lifestory Research.
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SOURCE Lifestory Research
