New Jersey Natural Gas Wins J.D. Power Award in the East Among Large Utilities Four Years in a Row
For the fourth consecutive year, customers gave New Jersey Natural Gas
(NJNG) top honors for its commitment to excellence, rating the company
“Highest in Customer Satisfaction with Residential Natural Gas Service
in the East among Large Utilities,” according to the J.D. Power 2018
Gas Utility Residential Customer Satisfaction Study℠.
NJNG ranks highest in price, safety and reliability and customer service
— outperforming its peers. The company achieved an overall score of 758.
“This is a testament to the dedicated women and men of our company who
work so hard to enhance the experience of our customers,” says Laurence
M. Downes, chairman and CEO of New Jersey Natural Gas. “We are honored
our customers appreciate our efforts in providing safe, reliable and
affordable service.”
NJNG also received the highest numerical score in the East on the J.D.
Power 2017 Gas Utility Business Customer Satisfaction Study℠. NJNG
has been recognized for its ongoing commitment to customers 13 times
since J.D. Power began measuring the customer satisfaction of natural
gas utilities more than 17 years ago.
New Jersey Natural Gas received the highest score among large utility
providers in the East in the J.D. Power 2015-2018 Gas Utility
Residential Customer Satisfaction Study, and the East Large Segment of
the 2017 Gas Utility Business Customer Satisfaction Study. The 2018
residential study is based on 60,000 total residential responses among
84 providers, and the 2017 business study is based on 10,050 total
business responses among 15 providers, and measure customer satisfaction
among residential and commercial customers in the U.S. surveyed February
– June and August – November 2017 (business) and September 17 – July
2018 (residential). Your experiences may vary. Visit jdpower.com.
About New Jersey Resources
New Jersey Resources (NYSE: NJR) is a Fortune 1000 company that,
through its subsidiaries, provides safe and reliable natural gas and
clean energy services, including transportation, distribution, asset
management and home services. NJR is composed of five primary businesses:
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New Jersey Natural Gas, NJR’s principal subsidiary, operates
and maintains over 7,400 miles of natural gas transportation and
distribution infrastructure to serve over half a million customers in
New Jersey’s Monmouth, Ocean and parts of Morris, Middlesex and
Burlington counties.
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NJR Clean Energy Ventures invests in, owns and operates solar
and onshore wind projects with a total capacity of more than 335
megawatts, providing residential and commercial customers with
low-carbon solutions.
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NJR Energy Services manages a diversified portfolio of natural
gas transportation and storage assets and provides physical natural
gas services and customized energy solutions to its customers across
North America.
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NJR Midstream serves customers from local distributors and
producers to electric generators and wholesale marketers through its
50 percent equity ownership in the Steckman Ridge natural gas storage
facility and its 20 percent equity interest in the PennEast Pipeline
Project.
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NJR Home Services provides service contracts as well as
heating, central air conditioning, water heaters, standby generators,
solar and other indoor and outdoor comfort products to residential
homes throughout New Jersey.
NJR and its more than 1,000 employees are committed to helping customers
save energy and money by promoting conservation and encouraging
efficiency through Conserve to Preserve® and initiatives such
as The SAVEGREEN Project® and The Sunlight Advantage®.
For more information about NJR:
Visit www.njresources.com.
Follow
us on Twitter
@NJNaturalGas.
“Like” us on facebook.com/NewJerseyNaturalGas.
Download
our free NJR investor relations app for iPad, iPhone and Android.
View source version on businesswire.com: https://www.businesswire.com/news/home/20181008005670/en/
Copyright Business Wire 2018
Source: Business Wire
(October 8, 2018 - 1:05 PM EDT)
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