On Cyber Monday ComEd Customers Can Shop to Drop their Energy Bills on the Newly Launched Online Marketplace
ComEd’s online shopping site offers easy application of instant
rebates that enable customers to save on energy-related products for
their homes
At the start of the annual holiday shopping season, ComEd is pioneering
a new way to enable customers to buy energy-saving products for their
homes online at the ComEd
Marketplace. Through the newly-launched ComEdMarketplace.com,
customers can learn about and purchase energy-related products that save
them time and money, such as LED lightbulbs, smart thermostats, water
conservation devices, and more.
ComEd Marketplace, which is powered by Simple
Energy, represents a major step forward in the creation of
the “Utility of the Future” - a new kind of utility that delivers not
just energy, but serves as a platform to connect its customers with
valuable products and services that can increase their comfort,
convenience, and control.
“The launch of ComEd Marketplace is a key step to building a premier,
trusted customer experience,” said Anne Pramaggiore, President and CEO,
ComEd. “In the near term, this service will enhance the customer
experience by simply and effectively providing our customers with new
ways to manage their home energy-use. Over time, the Marketplace will
evolve as a cornerstone of our utility where our customers can transact
with us and other parties for a wide range of energy-related products
and services.”
ComEd Marketplace is unique in that it offers instant, point-of-purchase
rebates on a curated set of competitively-priced energy management
products, integrated customer support, and end-to-end fulfillment. With
just a few clicks, ComEd customers can get up to $100 off smart
thermostats such as the Nest® Learning Thermostat™ or ecobee3, or up to
$30 off recommended six-packs of LED light bulbs from popular brands
such as Phillips and GE. No paperwork, no wait, no hassle - just a
simple validation process that determines rebate eligibility at the same
time a customer adds products to his or her cart.
“The launch of the Marketplace is very exciting. Our goal is to provide
a quality, convenient service to our customers that will help them make
smart decisions about energy savings for their homes,” said Terence R.
Donnelly, executive vice president and COO, ComEd. “This idea evolved
from one of our employee hubs designed to foster innovation and we
envision that this platform will enable additional products and services
in the future.”
ComEd’s customer service tools are at the forefront of technology and
enhancements available in the energy industry. The launch of the ComEd
Marketplace is the latest enhancement made by ComEd in their efforts to
deliver innovative and convenient solutions for customers. Earlier this
year, ComEd introduced an automated way for customers to report outages
via Twitter, a first-of-its-kind in the industry. Last year, the company
announced a new customer Preference Center that gives customers the
option to choose how they would like to receive communications from
ComEd. Also in 2015, the company eliminated the $2.50 processing charge
for using electronic checks (eChecks), and also provided customers with
the option to securely store their payment accounts in their virtual
wallet for future use.
About ComEd
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon
Corporation (NYSE: EXC), the nation’s leading competitive energy
provider, with approximately 10 million customers. ComEd provides
service to approximately 3.8 million customers across northern Illinois,
or 70 percent of the state’s population. For more information visit ComEd.com,
and connect with the company on Facebook, Twitter and YouTube.
View source version on businesswire.com: http://www.businesswire.com/news/home/20161128005955/en/
Copyright Business Wire 2016
Source: Business Wire
(November 28, 2016 - 2:46 PM EST)
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