TECO Peoples Gas Ranks Highest in the Region in J.D. Power Study for Sixth Year in a Row
Residential customers rate the utility highest in all survey
categories
For the sixth consecutive year, the residential customers of TECO
Peoples Gas have ranked the utility highest in customer satisfaction
among midsized natural gas companies in the south region in the J.D.
Power 2018 Gas Utility Residential Customer Satisfaction Study.
“We have made significant investments in our customer service systems
and infrastructure and are so proud that our customers have recognized
our efforts with this honor,” said T.J. Szelistowski, president of
Peoples Gas. “Our team works hard every day to deliver safe, reliable
natural gas and to provide excellent customer service to our customers
across Florida.”
Peoples Gas ranked highest in customer satisfaction in residential
natural gas service among midsized gas utilities in the south region,
which includes eight states. The company ranked highest among midsize
natural gas utilities in the south region in all categories of the
study: billing and payment, price, corporate citizenship,
communications, customer service and safety and reliability.
J.D. Power’s 2018 Gas Utility Residential Customer Satisfaction Study is
based on more than 56,000 responses from residential customers of the 84
largest gas utilities across the continental United States. The study
was conducted between September 2017 and July 2018 and analyzed customer
satisfaction in six categories.
Peoples
Gas System, Florida’s largest natural gas distribution utility,
serves about 375,000 customers across Florida. Peoples Gas is a
subsidiary of Emera Inc., a geographically diverse energy and services
company headquartered in Halifax, Nova Scotia, Canada.
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Copyright Business Wire 2018
Source: Business Wire
(September 13, 2018 - 1:08 PM EDT)
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